Web-based collaboration software for bug tracking, change management, support, and help desk.

Upgrade from Version 6.5.0 to Version 6.5.1

Upgrade Steps

Please use the information below to upgrade from Version 6.5.0 to Version 6.5.1. 

  1. Prior to installing the software, please make sure that you meet the Version 6.5.1 Requirements.
  2. Review the Upgrade Preparation section to find out how the upgrade will affect your Version 6.5.0 data.
  3. Review the Known Limitations (recently discovered issues) in the latest release.
  4. Upgrade your installation. This procedure assumes that you are installing NetResults Tracker Version 6.5.1 on the same machine where you have NetResults Tracker 6.5.0 installed. If you are installing NetResults Tracker Version 6.5.1 on a different machine than where you have NetResults Tracker 6.5.0 installed, please use the following Version 6.x Move and Upgrade KB article for instructions.

Upgrade Preparation

This section provides information about changes from version 6.5.0 to 6.5.1. 

Getting to Know Version 6.5.1

You can learn about what's new in Version 6.5.1 by reading the Features and Fixes pages. The Features page includes links to short Flash demos of some of the key new features. You can also try things out for yourself by browsing to our live demo site.

Another way to try out version 6.5.1 is to request a Personal Live Trial on our web site. Within one business day we will set up a workgroup exclusively for your use on one of our web servers. All you need is a web browser.

Configuration Changes to Make Prior to Upgrade

There are no configuration changes you need to make prior to upgrade. To maintain backward compatibility most new features are not enabled during the upgrade. Instead, you can enable them as you see fit after the upgrade is complete. The only thing you need to do prior to upgrade is to make a backup of your installation.

Upgrade Instructions

  1. Login to the web server machine as a local Administrator.
  2. Prior to installing NetResults Tracker Version 6.5.1, block all of your workgroups via the Workgroup Management System (WMS) while you perform the upgrade. To end any active sessions and block a workgroup:
    1. Login to WMS and click on the Admin icon
    2. Select the option Block / Unblock Workgroups, then click on the Continue button
    3. Check the box in the upper left corner of the workgroups list to select all workgroups, then click on the Block button. If the select all checkbox is not available in your version, select a workgroup, then click on the Block button.  Repeat this to block each workgroup.
  3. BACKUP ALL OF YOUR NetResults Tracker DATABASES AND ATTACHMENT FILES BEFORE PROCEEDING. Instructions for backing up your installation can be found here. It is REQUIRED that you either copy the database file(s) and attachment files to a safe place (Access only) or perform a backup (Access, SQL Server or Oracle). UNDER NO CIRCUMSTANCES IS NETRESULTS RESPONSIBLE FOR THE LOSS OF ANY DATA AS THE RESULT OF THE UPGRADE PROCESS.
  4. Temporarily disable any anti-virus software. This is recommended so that your anti-virus software does not prevent the installation program or the Workgroup Management System (WMS) from performing operations such as copying files, running scripts, configuring your web server, setting file permissions and registry entries. Your anti-virus software can be reactivated safely after you have completed the installation steps and any necessary WMS configuration.
  5. Run the installation setup program (double-click from Windows Explorer): nrtse651.exe (NetResults Tracker Standard Edition 6.5.1) or nrtee651.exe (NetResults Tracker Enterprise Edition 6.5.1).
    The installation program will stop and restart the IIS web server as part of the installation.
  6. When the installation setup program has finished, you will be asked to reboot your system. You must reboot your system before proceeding to the next step.
  7. Login to the Workgroup Management System (WMS) by going to Start > Programs > NetResults Tracker > Workgroup Management System. Click on the Admin icon on the Button bar.
  8. Select the option "Upgrade workgroups from versions 4.x / 5.x / 6.x to NetResults Tracker 6.5.1", then click on the Continue button. A list of workgroups that need to be upgraded to 6.5.1 will be displayed. Select all workgroups, then click on the "Upgrade Selected Workgroups" button. Click OK to confirm. Once all the workgroups have been upgraded, click OK to return to the Administration Menu.
  9. Re-activate your anti-virus software.
  10. Download and apply Patch A for Version 6.5.1 using the instructions in the Version 6.5.1 Patch A Readme.

Your system has now been upgraded to Version 6.5.1 for all workgroups.

Support Resources

To request support or if you have feedback or questions about this release, please browse to the Technical Support page. A set of Help Manuals are available with your installation and online. And, the Knowledge Base has been updated with Version 6 "How To" and Troubleshooting articles.



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.