Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker Online Service:

Adding, Changing and Deleting Users

Adding / Deleting a User

You can now add and delete your own Tracker Online users. Click here for instructions to add a new user.  Click here for instructions to delete a user.

Renaming a User ID

Renaming a user will only be done in cases where there is a typo or misspelled User ID.  If you need to completely change the User ID (not due to a typo or misspelling), add a new user, then delete the old user and select the new user as a replacement when prompted.  If you need to rename a User ID, contact NetResults Technical Support to do this for you.

Changing a User's License Type

A user's license type can be changed on your behalf.  Keep in mind that if you wish to upgrade a user from a Restricted user to a Standard (Static) user, the user will have more privileges than they did when they were restricted.  Once converted, the user will be a member of the Users group.  If you need to downgrade a user from Standard (Static) to Restricted, once the user is converted, the user will no longer be associated with the historical actions they performed.  For example, any actions performed by the user will be noted as "userID_old" in the history (where "userID" is the actual User ID of the account that was downgraded).  Any personal reports and preferences configured for the user will also be lost when they are downgraded.

For more information about user license types, please review this Help Section.  Floating users described in this Help section are not available for Tracker Online.  If you need to change a user's license type, contact NetResults Technical Support to do this for you.



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.