Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker 2007 DST Change Patch

Reason for the Patch

For 2007 (and beyond), DST in the following time zones starts the second Sunday in March (instead of the first Sunday in April) and ends on the first Sunday in November (instead of the last Sunday in October). For 2007, this means that DST starts on March 11 (instead of April 1) and ends on November 4 (instead of October 28).

  • Alaskan Time (UTC-09:00)
  • Pacific Time (UTC-08:00)
  • Mountain Time (UTC-07:00)
  • Central Time (UTC-06:00)
  • Eastern Time (UTC-05:00)
  • Atlantic Time (UTC-04:00)
  • Newfoundland Time (UTC-03:30)

This patch updates your ProblemTracker installation to use the new DST change dates for 2007 (and beyond) for the time zones listed above.

If your installation does not use any of these time zones, then you do not need to immediately install this patch. However, we still recommend that you install the patch now so that if one of your users does change their personal Time Zone preference to one of the affected time zones, the times that they enter into the system will be stored correctly. If you do not apply this patch and one of your users does select one of the affected time zones, date/time values which are displayed to or entered by them may be off by one hour.

Instructions and Download Links

To install the patch, download a copy of the patch zip file and follow the instructions in the ReadMe file. There are three versions of the patch. If you are not sure which version of ProblemTracker you are using, login and look in the upper right corner (in the tool bar). The full version number is displayed there.

If your current Software Updates and Support (SUS) subscription is not current, you can still download and install this patch. However, no Technical Support (email or phone) will be provided. If you are using version 5.5.3 or later, you can check your SUS status (and renew if it has expired) by logging in to a workgroup as Admin and clicking on the Admin icon. Your SUS status will be displayed just below the mode/status bar. If it has expired, a link to renew will be displayed. If you have an older version of ProblemTracker or do not see your SUS status displayed, contact Sales.


  • If the workgroup database update page displays a message that begins with "This workgroup database cannot be automatically updated because...", review the information here for additional details on how to manually review and, if necessary, update the date/time fields that were listed in the message. As is mentioned in the message, you can go ahead and unblock your workgroup now. The patch has been applied.

Release Announcements

If you would like to be notified automatically by email when the next NetResults Tracker release is available, sign up for the NetResults Tracker Release Announcements Mailing List.



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.