NetResults Tracker Frequently Asked Questions (FAQ)
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Last Updated on Wednesday, March 27, 2013
General
- What is the latest release of NetResults Tracker (formerly ProblemTracker)?
- What is the difference between NetResults Tracker and ProblemTracker?
- Can my customers report bugs over the Internet?
- Can users access NetResults Tracker over the Internet?
- How is a "user" defined as far as licensing is concerned?
- What does "PRN" stand for?
- Does NetResults Tracker support Oracle or SQL Server databases?
- Does NetResults Tracker support Desktop versions of Windows (Vista, XP, etc.)?
- Can I import and/or export NetResults Tracker data?
- Where can I get pricing, order, and support information?
- How can I be notified about new NetResults Tracker releases or urgent product information?
- Do you have phone support?
- What kind of SQL Server license do I need?
- What kind of templates does NetResults Tracker include?
- What is the pteval workgroup (NetResults Tracker Eval Version)?
- How can I submit an enhancement request or feedback about NetResults Tracker?
- How can I report a bug or issue with NetResults Tracker?
- What do I enter for the required fields when I submit an Enhancement Request or feedback about NetResults Tracker?
Personal Live Trial
- Will I be able to use the data entered into a Personal Live Trial database after I purchase NetResults Tracker?
- How can I try out the Workgroup Management System (WMS) features in a Personal Live Trial?
- What is the time limit of the trial evaluation?
- What are the limitations in the Personal Live Trial Version of NetResults Tracker?
- How many users can be configured in the Personal Live Trial?
- Is the data in my Personal Live Trial database confidential?
- Can I modify or remove the user "nrsupport" from our Personal Live Trial database?
- When I try to access my Personal Live Trial database, I get the error "Workgroup under Maintenance. This workgroup is currently blocked..." What is the problem?
- When I try to access my Personal Live Trial database, I get the error "Page not found". What is the problem?
Tracker Online (Hosted Version)
- What is NetResults Tracker Online?
- Can I modify a User ID in my NetResults Tracker Online workgroup?
- How do I add or remove user(s) from my NetResults Tracker Online workgroup?
- If I delete a user from my NetResults Tracker Online workgroup, will all of the history of the actions they performed be lost?
- Can I change the license type of a user in my NetResults Tracker Online workgroup?
- How do I backup the NetResults Tracker Online database?
- How do I get a backup of the NetResults Tracker Online database before I make administrative changes?