NetResults

PLEASE NOTE:  NetResults' U.S. offices will be closed on Monday, May 27th, 2013, in observance of the Memorial Day Holiday. Support will not be available on this day. Full support will resume on Tuesday, May 28th, 2013.

• Feature Pack 1 adds support for the Chrome (version 12.0+), Internet Explorer 10.0, and Safari 6.0 web browsers to your 6.6.1 installation.

• If your Software Updates and Support (SUS) subscription is current, then you can get the feature pack by clicking on the "Request Download" link to the left and entering your account information.

• You can check your SUS subscription status online by using the Subscription Renewal Information page. If you have any questions regarding your subscription, please contact NetResults Sales.

• After you have downloaded the software, please review the Feature Pack 1 Readme for instructions on how to apply it to your installation.

PLEASE NOTE:  NetResults' U.S. offices will be closed on Monday, May 27th, 2013, in observance of the Memorial Day Holiday. Support will not be available on this day. Full support will resume on Tuesday, May 28th, 2013.

• If you are upgrading to version 6.6.1 from any version 5 or earlier (e.g. 5.5.4), you will have to enter your version 6 license keys (version 5 or earlier license keys will not work with version 6). If you are already using version 6.x.x and have license keys entered, you already have the keys you need.

  Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

  If your Software Updates and Support (SUS) subscription is current, then you can get your new license keys by clicking on the "Request Download" link to the left and entering your account information. License key requests are reviewed by Sales and licenses will be issued within one business day.

• You can check your SUS subscription status online by using the Subscription Renewal Information page. If you have any questions regarding your subscription, please contact NetResults Sales.

• To read about new features and fixes in this release, please visit the features page.

• After you have downloaded the software, please follow the Version 6.6.1 Installation Instructions.

Firefox 8-19, Internet Explorer 9 and Safari 5.1 Patch

This patch allows Tracker versions 6.5.0, 6.5.1, 6.6.0 and 6.6.1 to be used by Firefox 8 - 19, Internet Explorer 9 and Safari 5.1 browsers. You do not need to apply this patch if you have already applied (or plan to apply) Feature Pack 1 (FP1 includes this patch). The patch file is called "Firefox 19", but covers Firefox 8-19. This patch will also allow the use of Firefox 20 when released (Beta and Aurora versions continue to be blocked). With Firefox's new release cycle, major version number changes no longer necessarily mean major feature or design changes, so the risk that a new major version will be incompatible with Tracker is lower than it was for past major release number changes. Please review the readme file for instructions.

Microsoft SOAP Toolkit 3.0

Microsoft Simple Object Access Protocol (SOAP) Toolkit 3.0 enables NetResults Tracker to use Submit via Email add-on feature and NetResults Tracker Open API Software Development Kit (SDK) add-on tool.

Sun Java Runtime Environment (JRE) 5.0 - Update 18

NetResults Tracker uses the Sun Java Runtime Environment (JRE) 5.0 to send and receive email messages (from the web server machine on which Tracker is installed).

Sun JRE Version 6.0 (or greater) does not currently work with the Sun JavaMail software that we use for sending and receiving emails, so it cannot be used. Another version of Java (e.g. Version 6.0) can be installed on the Tracker server as long as version 5.0 is also installed (before or after version 6.0 is installed).