Issue Tracking
Database
ProblemTracker is fully customizable.
Customizable Data Fields
- Configure the fields displayed in the PT
forms by selecting from various field types, such as Text, Large Text,
Pulldown, Date, Integer, Floating, URL
- Define which user groups can see the fields
in various areas (e.g. on Add form, while querying records, while
modifying a record)
- Define whether fields are required during
certain operations (while creating a new record, moving a record to the
next state, etc.)
Customizable Field Relationships
The
Dependent (Nested) Pulldown allows the set of values displayed in one
pull-down to be determined by the values selected in another pull-downs.
It simplifies forms for end users and provides validation of selections.
Attachment
PT allows you to attach files or
include URLs in a record. It allows all information related to a record
to be kept in one location easily accessible to your users. Multiple
Projects
PT can support multiple projects and multiple
workgroups.
- WMS
provides a central interface to create and maintain an unlimited number of
workgroups (projects)
- Each
workgroup (project) can have its own set of data fields, workflow, users
- Workgroup
maintenance tools for upgrading, user management, migration provided in a
secure interface

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Customizing Data
Fields

Fig.
1. Customizing a pull-down field that is dependent on another field.

Fig. 2. Customizing a text field.
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