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 Issue Tracking Database
ProblemTracker is fully customizable.

Customizable Data Fields

  • Configure the fields displayed in the PT forms by selecting from various field types, such as Text, Large Text, Pulldown, Date, Integer, Floating, URL
  • Define which user groups can see the fields in various areas (e.g. on Add form, while querying records, while modifying a record)
  • Define whether fields are required during certain operations (while creating a new record, moving a record to the next state, etc.)

Customizable Field Relationships 
The Dependent (Nested) Pulldown allows the set of values displayed in one pull-down to be determined by the values selected in another pull-downs.  It simplifies forms for end users and provides validation of selections.

Attachment

PT allows you to attach files or include URLs in a record.  It allows all information related to a record to be kept in one location easily accessible to your users.

Multiple Projects
PT can support multiple projects and multiple workgroups.

  • WMS provides a central interface to create and maintain an unlimited number of workgroups (projects)
  • Each workgroup (project) can have its own set of data fields, workflow, users
  • Workgroup maintenance tools for upgrading, user management, migration provided in a secure interface

 

 

 

Customizing Data Fields

Fig. 1.  Customizing a pull-down field that is dependent on another field.

 

Fig. 2. Customizing a text field.


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