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Support and Helpdesk
ProblemTracker can help you work better with your customers and strategic partners.  Your customers and partners can submit issues directly via the Web, check on the status, and collaborate with you.

Submit Via Email
 Users would normally submit issues via the Web.  The Submit Via Email feature enables you or your customers to submit issue reports via email in case they have no access to the Web or they are more accustomed to using email.

Knowledge Base 
You can create a searchable knowledge base of articles about known issues, frequently asked questions, tech notes, etc. The full set of ProblemTracker workflow features can be used with your knowledge base development so that that your process of creating, reviewing, and updating knowledge base articles can be automated and enforced by ProblemTracker.

 

Automatic Reporting of Computer System Information

ProblemTracker can automatically gather the computer configuration information of the user who is submitting an issue, to help you accurately troubleshoot the problem.

 

 

Knowledge Base

 

Fig. 1.  Knowledge Base search page.

 

Fig. 2.  Knowledge Base search result.

 

Fig. 3.  Knowledge Base article.

 

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