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ProblemTracker Guided Tour
Introduction
Architecture
Workflow
Collaboration
Status & Accountability
Integration
Support & Helpdesk
Issue Tracking Database
Security & Access Control
Quality & Support
   
Pricing
Order Form
Product Info


ProblemTracker Guided Tour

ProblemTracker is a Web-based collaboration tool for:

  • Defect Tracking and Issue Management -- Keeping track of issues and automatically routing them around to make sure they get resolved.
  • Process Management -- Making sure that your company process is being followed, in your software development, hardware development, regulatory filings.
  • Change Management -- Keeping track of changes and making sure that approval processes are being followed.
  • Self-service Support -- Allowing your customer to report problems 24x7.  Providing solutions to known issues through knowledge base.
  • Helpdesk  -- Managing work orders from submission to resolution.

ProblemTracker offers the following functionalities:

  • Tracking -- Tracking reported bugs, defects,  business issues, enhancement requests, etc.

  • Workflow -- Automatic routing and notification to get issues resolved.

  • Process Enforcement -- Managing and enforcing your company's process of resolving issues.

  • Status -- Up-to-the-minute project information and status, reports, charts, and graphs to team members, project leaders, and managers everywhere to foster better communication and collaboration. 

  • Communication -- Capturing discussions and sharing knowledge. Collaborating on issues without having to meet at the same place and same time.

  • Accountability -- History and audit trail.

The features discussed in this guided tour include:

  • Architecture -- Fully Web-based, scalable, customizable, multiple projects and workgroups, multi-language and multi-time-zone.
  • Workflow and Process Management -- Automatic routing and notification, process enforcement.
  • Collaboration -- Discussion, alert and escalation, automatic email and pager notification.
  • Status and Accountability -- Metrics, reports, charts, graphs, per-user Home page, audit trail.
  • Integration -- Source Control Integration, Open API.
  • Support and Helpdesk -- External user support, submit via email, knowledge base.
  • Issue Tracking Database -- Customizable data fields and field relationships, attachment, multiple project support.
  • Security and Access Control -- User log-in, SSL, capability-based access control.  Compatible with standard Web security.
  • Quality and Support -- Production use since 1997.  Over 800 customers, 30,000 licensees. Reliable software.  Professional and attentive service.

On to the guided tour...