To delete a record, use the Delete button located in the Button Bar. When you press this button you will be prompted to enter the Problem Record Number (PRN) of the record you would like to delete.
Note that when you delete a record, by default, ProblemTracker does not remove it from the database. Instead the "Deleted" attribute (field) of the record is set to Yes. By default, queries do not include such deleted records; however, deleted records can be included in the query results by setting the "Deleted" field to "Yes" or "*" when defining the query criteria. If, at a later time, you would like to make this record visible again, you can directly edit the record (using the record PRN) and change "Deleted" attribute to the value "No".
However, if your ProblemTracker administrator has changed the default delete behavior, the delete may be permanent. Check with your ProblemTracker administrator before performing a delete that you may wish to recover.