NetResults ProblemTracker
Administration Overview

Welcome to Administration Guide for NetResults ProblemTracker.

This guide provides information about customizing and maintaining your ProblemTracker system. Topics such as user administration, email and workflow configuration settings within each workgroup (database) are covered in this guide. Information on installation and security are provided in the Installation Help Guide.

ProblemTracker is available in two versions: ProblemTracker and ProblemTracker Enterprise Edition. ProblemTracker Enterprise Edition includes all of the features of ProblemTracker plus some additional features such as Alerts and Discussions to provide improved support for enterprise wide use. In the Help library, we generally label sections that describe features that are unique to ProblemTracker Enterprise Edition as Enterprise Edition Only.

Prior to using the operations described in this guide, you should create a new workgroup (database) using the information in the Workgroup Management System Guide. The Workgroup Management System is the central interface for creating multiple workgroups (databases) within your ProblemTracker system.

Click here for the ProblemTracker User's Guide. Typical operations done by end users are covered in this guide.