NetResults ProblemTracker
Editing a User

To edit a user account, login to the Workgroup Management System, click on the Users icon in the top button bar, select the radio button to the left of the option called "Edit User", then click on the Continue button. In the pulldown menu, select the user account that you wish to edit, then click on the Edit button.

You can edit any of the values in the user account besides the User Character Set, then click on the Save button. A confirmation of the operation will be displayed. Any changes to the user account will be updated in the workgroups to which the user has access.

The User Character Set is set based on the characters entered in the rest of the fields in the user's profile information. For example, if characters that are only supported by the UTF-8 character set are present in a user's profile, the User Character Set will be updated to reflect UTF-8. The User Character Set determines which workgroups a user can access because the User Character Set must be compatible with the workgroup's character set. For example, if a user is created with UTF-8 characters in the profile, this user account can only be given access to a workgroup with UTF-8 selected as the character set.

Some basic guidelines related to user / workgroup character set compatibility:

To see a list of characters supported by each character set, review the information in the Adding a Workgroup section.