ProblemTracker keeps a history of activities for all records. This history allows you to keep an audit trail of which individuals worked on a particular problem record, and when they worked on it.
To view the history for a particular record, use the View command to bring up the record. If you are allowed to view the history, it will appear on this page.
You can also run specific queries over the history records to obtain statistics, such as the number of records that underwent a particular state transition within a particular time period. To run a history query, use the History button located in the Button Bar.