Palo Alto, CA (October 22, 2002) — NetResults Corporation
announced today the immediate availability of ProblemTracker Enterprise Edition
(PTEE), an enterprise version of the ProblemTracker collaboration tool.
ProblemTracker is a Web-based collaboration tool that helps
companies keep track of business issues and automatically manage them to
resolution. ProblemTracker offers tracking, workflow, process
enforcement, status, communication, and accountability. These
functionalities are provided through user customizable features such as
issue/bug/defect database, dependent nested fields, automated workflow,
metrics, attachments, email notification, external customer support, query
and reporting, charts and graphs, and document version control system
integration.
ProblemTracker Enterprise Edition includes all of the features
of the recently released ProblemTracker 5.0 product as well as two new advanced
features for enterprise collaboration: Alerts & Escalations, and Discussions.
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Alerts
& Escalations: If an issue has not been
addressed by a specified date and time, an alert can be sent to the
appropriate set of people to get the issue resolved. Alerts can be used as
reminders that an item is past due, as escalations to get higher priority
handling for an item, or as a warning that an item is at risk of not being
completed within a designated time limit. This allows those who are
responsible for large numbers of issues to use PTEE to automatically manage
by exception -- issues that don't get addressed in a timely manner will
automatically trigger an alert. A wide range of options to configure
Alerts are provided such as: absolute alert dates, relative alert dates
(relative to other date/time fields such as a due date or release date for
an item), repetition frequency (how often to keep sending an alert until an
action is taken), repetition count (maximum number of alerts to send), and
notification recipient list.
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Discussions:
Users can create and participate in multiple discussion threads for each
issue. Anytime consultation or review by multiple people is required to
resolve an issue, a new discussion thread can be started and the appropriate
individuals invited to participate through PTEE. Each participant can review
the discussion to date and provide advice or approval at a time and from a
location that is convenient for the participant. Users can thus share
information and knowledge, and conduct meetings without having to be at the
same place at the same time. And, since the full discussion is stored
with the original issue, new team members can easily get up to speed on all
possible solutions that were explored, including those that were proposed
and rejected. PTEE includes many features to moderate and customize
use of Discussions such as the ability to: select and adjust the
participants in a discussion, configure notification options for each
participant, subscribe and unsubscribe, and assign privileges for the use of
various Discussions operations.
PTEE is designed for use by enterprises with worldwide
operations. With its support for concurrent use of multiple languages and
multiple time zones as well as the new Alerts & Escalations and Discussions
features, PTEE is ready for global deployment.
More information about PTEE and ProblemTracker 5.0, including
a demonstration version, can be found at http://www.ProblemTracker.com.
About NetResults Corporation
NetResults Corporation is an Internet software company that
provides software products and custom solutions to improve the
productivity of businesses. NetResults' software products include the ProblemTracker
web-based collaboration tool, the ProShop
B2B electronic commerce system, and the WebVCR
offline browser.
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Contact: http://www.ProblemTracker.com
Marketing Department
Phone: 650-473-3933 ext. 101
Email:
