NetResults Tracker Online (NRT Online)
Frequently Asked Questions (FAQ)
- Pricing
- Sign up
- Features and Benefits
- Comparison of NRT-SE Online and NRT-EE Online
- Working Online
- Reliablity and Availability
- Support
- Frequently Asked Sales Questions
Working Online
NRT Online allows you to access the functionality of NetResults Tracker with simply a browser and Internet access. Because there is no program to install, you can work when you want, where you want - at the office, at home, from remote offices or on the road.
Requirements
- Browser: Internet Explorer 6.0 (or later) or Firefox 1.5 (or later).
- Internet Access: A high-speed connection such as DSL, cable modem, or T1 is strongly recommended. NRT Online can be used without a high-speed Internet connection, but performance may be affected.
Reliability and Availability
To provide high service reliability and data integrity we use:
- Disk mirroring for fault tolerant data storage.
- Uninterruptible power supplies (UPS) backed up by dual diesel generators to keep our servers running during a power outage.
- Redundandant hot-swap power supplies, redundant hot-swap cooling, redundant fail-over ethernet, redundant (mirrored) disk drives, and ECC memory in web and database servers.
- Multiple, dual-entranced, high-speed (OC48) fiber links to multiple Tier 1 Internet backbones for high network availability and performance.
- Automated 24x7 remote monitoring of service availability from eight Internet locations with pager notification to multiple NetResults engineers.
- Liebert HVAC and humidity control systems, raised-flooring for optimum airflow distribution, constant temperature and humidity monitoring.
- Fire Master gas-based fire suppression, Very Early Smoke Detection Alarm (VESDA) systems, pre-action, double-interlocked, dry-pipe fire suppression and below floor fire suppression.
- Industry standard firewall and antivirus software.
- Daily backups of all data with copies stored in the data center (for quick recovery) and offsite (for disaster recovery).
- You can also request that a backup of your data be made and shipped to you (there is a small fee for this service; please see the order form for pricing).
- Redundant hardware on standby.
Availability for 2007 was 99.99%
Availability for 2006 was 99.99%
Availability for 2005 was 99.97%
Availability for 2004 was 99.9%
Support
Support is included with your subscription to NRT-SE Online and NRT-EE Online.
Easy way to get Help on every screen:
Click the Help icon to get clear, concise information about what's happening on that particular screen, and how to complete the task at hand.
Knowledge Base:
Please take a look at the Knowledge Base or the Frequently Asked Questions for NetResults Tracker. There is a good chance that your questions had already been asked and answered.
Contact Support:
- Email support to submit a question and a Support Engineer will contact you. There's no waiting on the phone to get in touch with us.
- Support is available Monday to Friday from 5 am to 5 pm Pacific Time.
- After hours requests will receive a reply the next business day.
Other support plans and professional services are available to meet your specific needs.