NetResults Tracker for Help Desk Software
NetResults Tracker is a powerful, easy-to-use web-based collaboration tool. See how NetResults Tracker can help your company.
See how Tracker can be used as a Help Desk application.
Try Tracker for FREE
- Take a quick Guided Tour to see general features of Tracker explained.
- Get a Custom Demo or sign up for Personal Live Trial to try Tracker.
- Read about its features and benefits.
Self-service Help Desk Software
IT is critical to the operation of a company. Typically, IT receives a large number of work orders everyday.
NetResults Tracker enables IT to:
- Manage work orders from submission to resolution.
- Create work order tickets and assign to technicians automatically.
- Know where each ticket is in the resolution process and ensure no ticket slips through the cracks.
- Improve responsiveness by enabling your customer to submit work orders and obtain status via standard web browsers, 24 hours a day, 7 days a week.
- Track and enforce your Help Desk processes.
- Report and measure the effectiveness of your Help Desk processes.
- Create and maintain searchable knowledge base (frequently asked questions) to allow customers to help themselves.
The result is streamlined Help Desk, increased customer satisfaction, and higher productivity and lower cost.
NetResults Tracker Help Desk Software Features
NetResults Tracker help desk software and hosted application offers:
- Online case capture via Web and email
- Auto-response email
- Automatic case assignment
- Case management
- Workflow automation
- Alerts and escalation
- Knowledge base
- Asset Management
- Customer self-service portal
- Automatic discovery/reporting of workstation configuration
- Multi-national support
- Service metrics and analytics
Contact our Sales staff to assist you with your questions regarding product features, pricing, and more.