Each change request is processed by several individuals, each requiring some information to perform their task. Tracker creates a data form for each request entered into the system. This form allows the organization to keep all the information related to the request in a central location, and perform searches over all the data to look up particular records.
An important activity in designing the defect tracking process is identifying what information will be required for the data form. Tracker provides the following fields for every record:
Unique numeric identifier for the record.
The product that the request is for.
The current state of the record in the defect tracking process (workflow)
Person who the record is currently assigned to.
Person who entered the record.
In addition to these required fields, you can customize the data form with your own fields. It is recommended that you identify the organizations involved in your process and obtain a list of data required by each to determine what fields should be included the data record.
Tracker allows you to use the following data types:
A string of the format MM/DD/YYYY HH:MM:SS AM/PM (US Default). Tracker may also be configured to use other formats based on the selection made when the workgroup was created.
A floating point number.
An integer numeric value.
A field that links records of one type to another. For example, if you are tracking different issue types in the same workgroup (support issue vs. bug/enhancement request), you may wish to cross reference records using a link field.
A pulldown menu. You can customize all values in the menu.
A combination of four pulldown menus. You can customize all values in the menu.
A text string up to 80 characters.
A very large text string. The maximum size determined by the amount of data supported by the TextArea type on your web browser and the particular database in use.
A 255 character string that is a valid formatted URL.
A pulldown with the values Yes and No.
Customization of the fields on each form is performed by clicking on the Admin icon in the Button Bar and then clicking on the Managing Fields button. Detailed information about creating fields can be found in the Managing Fields Help section.
Tracker allows multiple data forms to be created. This allows you to track different types of requests or collect different sets of data in a central location. For example, you may to track defects and enhancement requests. You may have a different set of data fields collected when reporting defects than the data fields collected when submitting an enhancement request.
Forms are created and maintained by clicking on the Admin icon and clicking on the Managing Forms button. Detailed information about customizing forms can be found in the Managing Forms section.
Tracker supports multiple projects. For each project you can define the forms (and, in turn the fields on each form) and workflows available for managing a project.
Projects are added and maintained by clicking on the Admin icon and clicking on the Managing Projects button. Detailed information about adding projects can be found in the Managing Projects section.