NetResults Corporation  
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  ProblemTracker
Web-based Collaboration Software
For bug tracking, issue tracking, change management, support, and help desk.

With the version 6.0 release, ProblemTracker is changing its name to NetResults Tracker to more accurately reflect the broad range of applications that it has been serving.

ProblemTracker Guided Tour: Bug Tracking, Issue Tracking, Change Management, Support and Help Desk

 

 

ProblemTracker (now named as NetResults Tracker) is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

ProblemTracker has been licensed by more than 1000 companies (over 50,000 users) for applications including:

Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, transportation, and utility.

ProblemTracker is a fully web-based system providing:

  • Tracking – Tracking reported bugs, defects, business issues, enhancement requests, etc.
  • Workflow – Automatic routing and notification to get issues resolved.
  • Process enforcement – Managing and enforcing your company's process of resolving issues.
  • Status – Up-to-the-minute project information and status to team members everywhere to foster collaboration.
  • Communication – Capturing discussions and sharing knowledge.
  • Accountability – History and audit trail.

ProblemTracker is very cost-effective. Most installations recover their investment within a few short months through increased productivity, improved products, improved customer satisfaction, and sometimes simply by ensuring each fix of an important bug makes it into the next release.

ProblemTracker is available as packaged software (for you to install on your server) as well as a hosted solution (on-demand Software-as-a-Service (SaaS)).

 

 
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Customers
We have customers ranging from startups to Fortune 100 companies. They include Avaya, Bechtel, BMW, Boeing, GE, Intel, ManuLife, Olympus, Satyam, UAL, Vodafone, Walgreens, Walt Disney and more...

Customer Testimonials
"I am extremely happy with the results we have seen from both the performance and support of ProblemTracker..."

"I would give ProblemTracker a strong recommendation. ... Because it's easy to use, we got immediate buy-in from all members of our staff."

"I think this is a great product. ...  very well thought out product, defect free and extremely flexible. more...

 

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ProblemTracker: A web-based collaboration tool for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, help desk, knowledge base, and automated support portal.

With the version 6.0 release, ProblemTracker is changing its name to NetResults Tracker™ to more accurately reflect the broad range of applications that it has been serving.

NetResults Tracker (formerly ProblemTracker) is available as a hosted solution (Software-as-a-Service (SaaS)) or packaged software.